Privacy Policy
Last Updated: January 2025
At Meridian House, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This policy explains how we collect, use, and protect your data as part of our premium boarding accommodation services.
We comply with Singapore's Personal Data Protection Act (PDPA), the General Data Protection Regulation (GDPR) for European residents, and other applicable data protection laws to ensure your information is handled with the highest standards of care and security.
Data Collection
Personal Information We Collect
We collect personal information necessary to provide our accommodation services and maintain our business relationship with you. The types of information we collect include:
Contact Information
- • Full name and preferred name
- • Email address and phone number
- • Current and permanent addresses
- • Emergency contact information
Accommodation Data
- • Accommodation preferences and requirements
- • Lease terms and rental history
- • Service requests and maintenance reports
- • Guest registration and visitor logs
Financial Information
- • Payment method and billing details
- • Credit check and financial references
- • Security deposit and payment history
- • Insurance and guarantee information
Identity Verification
- • Government-issued identification
- • Work permits or student passes
- • Employment verification documents
- • Reference checks and background verification
How We Collect Information
Website Forms and Communications
Contact forms, accommodation applications, service requests, and email communications
Direct Communications
Phone calls, in-person consultations, property viewings, and written correspondence
Application Process
Accommodation applications, lease agreements, and required documentation submissions
Third-Party Sources
Credit reporting agencies, employment verifiers, references, and background check services
Data Usage
How We Use Your Information
We use your personal information solely for legitimate business purposes related to providing premium boarding accommodation services. Our data usage includes:
Service Delivery
- • Processing accommodation applications
- • Managing lease agreements and renewals
- • Coordinating move-in and move-out procedures
- • Providing concierge and maintenance services
- • Facilitating resident communications
Business Operations
- • Financial transactions and billing
- • Security and access control management
- • Property maintenance scheduling
- • Insurance claims and documentation
- • Legal compliance and record keeping
Legal Basis for Processing
Contractual Performance
Processing necessary to perform our accommodation service contracts with residents
Legal Obligations
Compliance with Singapore regulations, tax requirements, and legal documentation
Legitimate Interests
Business operations, property security, and service improvement initiatives
Consent
Marketing communications and optional services based on your explicit consent
Data Protection Measures
Security Safeguards
We implement comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Technical Protections
- • SSL/TLS encryption for data transmission
- • Advanced firewall and intrusion detection systems
- • Regular security updates and vulnerability assessments
- • Secure cloud storage with encryption at rest
- • Multi-factor authentication for system access
Administrative Controls
- • Staff privacy training and confidentiality agreements
- • Role-based access controls and data minimization
- • Regular security audits and compliance reviews
- • Incident response and breach notification procedures
- • Vendor security assessments and agreements
Data Retention
| Data Type | Retention Period | Purpose |
|---|---|---|
| Contact Form Data | 3 years | Service inquiry follow-up |
| Resident Records | 7 years after lease end | Legal compliance and references |
| Financial Records | 7 years | Tax and regulatory requirements |
| Marketing Preferences | Until consent withdrawn | Communication management |
Your Rights
Data Subject Rights
Under applicable data protection laws, you have the following rights regarding your personal information. We are committed to facilitating the exercise of these rights in a timely and transparent manner.
Right to Access
Request copies of personal data we hold about you, including how it's being processed
Right to Rectification
Correct inaccurate or incomplete personal information in our records
Right to Erasure
Request deletion of personal data when no longer necessary or consent is withdrawn
Right to Portability
Receive personal data in a structured, machine-readable format for transfer
Right to Object
Object to processing based on legitimate interests or for direct marketing
Right to Restrict Processing
Limit how we use your data while disputes or requests are being resolved
How to Exercise Your Rights
Contact Methods
Singapore 048581
Response Timeframes
- • Initial acknowledgment: Within 72 hours
- • Access requests: Within 30 days
- • Rectification/erasure: Within 30 days
- • Complex requests: Up to 90 days with notification
Required Information
- • Valid identification verification
- • Specific details of your request
- • Preferred response format and delivery method
- • Authorization for third-party requests
Third-Party Services
Service Providers
We work with trusted third-party service providers to deliver our accommodation services efficiently. These partnerships are governed by strict data protection agreements and privacy standards.
Technology Services
- • Cloud hosting and data storage providers
- • Website analytics and optimization services
- • Customer relationship management systems
- • Communication and messaging platforms
Business Services
- • Payment processing and financial services
- • Credit reporting and verification agencies
- • Legal and professional service providers
- • Maintenance and property management contractors
International Transfers
Some of our service providers may be located outside Singapore. We ensure adequate protection through:
Contact Information
If you have questions about this privacy policy, wish to exercise your rights, or need to report a privacy concern, please contact us using the methods below.
General Privacy Inquiries
Singapore 048581
Data Protection Officer
For specific questions about data processing practices or to lodge complaints about privacy matters, contact our designated Data Protection Officer.
Office Hours: Monday - Friday, 9 AM - 6 PM SGT
Response Time: We respond to privacy inquiries within 72 hours of receipt.
Regulatory Complaints
If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with Singapore's Personal Data Protection Commission (PDPC) or other relevant data protection authorities in your jurisdiction.